Effective 07/07/2025

Rental terms and conditions

These Rental Terms & Conditions apply to all customers renting Snoo bassinets from Ayejay Ceejay. By booking a rental, you agree to the following terms.

1. Rental Eligibility

  • You must be at least 18 years old to rent products from Ayejay Ceejay.

  • Rentals are available to customers within designated service areas in New South Wales, Australia.

2. Rental Products

  • We offer rental of refurbished baby bassinets that have been professionally cleaned, maintained, and safety-checked.

  • Refurbished products may show signs of prior use but meet our safety and quality standards.

3. Rental Period

  • The rental period begins on the agreed delivery or pickup date and ends on the agreed return or collection date.

  • You are responsible for returning the bassinet and included accessories by the agreed return date unless an extension is arranged in advance.

4. Delivery, Collection, and Travel Fees

  • Delivery and collection services are available within specified areas.

  • Applicable travel fees will be outlined during booking and are available on our website.

  • You (or an authorised adult) must be present to receive the bassinet at delivery and return it at collection.

5. Rental Fees, Bond, and Payment Options

  • Rental fees can be paid in full upfront or in weekly, fortnightly, or monthly instalments, as agreed at booking.

  • A $200 refundable bond is required prior to the start of the rental period.

  • The bond will be refunded after the bassinet and all accessories are returned in acceptable condition, less any applicable deductions for damage, loss, or missing accessories.

  • Additional charges may apply for late returns, damage beyond reasonable wear, or missing parts.

6. Accessories and Bond Deductions

  • All bassinets are provided with standard accessories (e.g., mattress, fitted sheet, power cords, swaddles).

  • Extra accessories may be requested at the time of booking for a one-off fee. These are subject to availability.

  • All accessories, including any extras, must be returned in good condition at the end of the rental period.

  • If accessories are damaged, lost, or not returned, replacement costs will be deducted from your bond.

7. Condition Reports

  • A condition report will be completed by Ayejay Ceejay at the start and end of the rental period, noting the condition of the bassinet and accessories.

  • You are encouraged to review and sign the condition report upon delivery and return to avoid disputes.

  • Discrepancies noted at return may result in bond deductions.

8. Early Termination of Rental

  • You may end your rental agreement early by providing at least two (2) weeks' notice to Ayejay Ceejay.

  • If less than two weeks' notice is provided, rental fees for the two-week notice period may still apply.

  • Early termination does not guarantee a refund of unused rental fees unless agreed otherwise.

9. Late Returns and Extension of Rental

  • If the bassinet is not returned by the agreed date and no extension has been arranged, a late return fee of $20 per day applies, deducted from your bond or charged separately.

  • Rental extensions must be requested in advance and are subject to availability.

10. Care, Responsibility, and Malfunction Reporting

  • You are responsible for the safe use, care, and supervision of the bassinet and all accessories during the rental period.

  • You must ensure the bassinet is set up correctly and used only in accordance with the manufacturer’s instructions and Australian safety standards.

  • It is the hirer's responsibility to ensure the safety of their baby at all times when using the bassinet or any included accessories.

  • Ayejay Ceejay is not responsible for injury or harm resulting from misuse, improper setup, or failure to follow safety instructions.

  • You must notify Ayejay Ceejay immediately if the bassinet malfunctions, is damaged, or becomes unsafe to use.

  • You must not attempt repairs or modifications yourself.

11. Cleaning and Maintenance

  • Ayejay Ceejay professionally cleans and maintains all rental products prior to delivery.

  • Reasonable wear from normal use is expected.

  • Additional cleaning fees may apply if the bassinet is returned in an excessively dirty or unsanitary condition.

12. Snoo Subscription Disclaimer

  • The rental of a Happiest Baby Snoo bassinet from Ayejay Ceejay does not include a subscription to the Happiest Baby mobile app or its associated services.

  • Customers wishing to access additional Snoo features must arrange their own subscription directly with Happiest Baby Inc.

13. Product Safety Disclaimer

  • All bassinets meet safety standards at the time of rental.

  • You are responsible for ensuring correct setup and safe use of the product at all times.

  • Ayejay Ceejay is not liable for injury, damage, or loss arising from:

    • Failure to follow safety instructions

    • Misuse, modification, or improper assembly

    • Use by unauthorised persons or in unsuitable environments

14. Liability Limitation

  • To the maximum extent permitted by law, Ayejay Ceejay's liability is limited to:

    • The replacement, repair, or re-supply of the product

    • A refund of rental fees paid, where applicable

  • We are not liable for indirect, incidental, or consequential loss arising from the use or inability to use rental products.

15. Governing Law

These Rental Terms & Conditions are governed by the laws of New South Wales, Australia. Disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

By proceeding with a rental booking, you confirm that you have read, understood, and agree to these terms.