Effective 07/07/2025
Rental terms and conditions
These Rental Terms & Conditions apply to all customers renting Snoo bassinets from Ayejay Ceejay. By booking a rental, you agree to the following terms.
1. Rental Eligibility
You must be at least 18 years old to rent products from Ayejay Ceejay.
Rentals are available to customers within designated service areas in New South Wales, Australia.
2. Rental Products
We offer rental of refurbished baby bassinets that have been professionally cleaned, maintained, and safety-checked.
Refurbished products may show signs of prior use but meet our safety and quality standards.
3. Rental Period
The rental period begins on the agreed delivery or pickup date and ends on the agreed return or collection date.
You are responsible for returning the bassinet and included accessories by the agreed return date unless an extension is arranged in advance.
4. Delivery, Collection, and Travel Fees
Delivery and collection services are available within specified areas.
Applicable travel fees will be outlined during booking and are available on our website.
You (or an authorised adult) must be present to receive the bassinet at delivery and return it at collection.
5. Rental Fees, Bond, and Payment Options
Rental fees can be paid in full upfront or in weekly, fortnightly, or monthly instalments, as agreed at booking.
A $200 refundable bond is required prior to the start of the rental period.
The bond will be refunded after the bassinet and all accessories are returned in acceptable condition, less any applicable deductions for damage, loss, or missing accessories.
Additional charges may apply for late returns, damage beyond reasonable wear, or missing parts.
6. Accessories and Bond Deductions
All bassinets are provided with standard accessories (e.g., mattress, fitted sheet, power cords, swaddles).
Extra accessories may be requested at the time of booking for a one-off fee. These are subject to availability.
All accessories, including any extras, must be returned in good condition at the end of the rental period.
If accessories are damaged, lost, or not returned, replacement costs will be deducted from your bond.
7. Condition Reports
A condition report will be completed by Ayejay Ceejay at the start and end of the rental period, noting the condition of the bassinet and accessories.
You are encouraged to review and sign the condition report upon delivery and return to avoid disputes.
Discrepancies noted at return may result in bond deductions.
8. Early Termination of Rental
You may end your rental agreement early by providing at least two (2) weeks' notice to Ayejay Ceejay.
If less than two weeks' notice is provided, rental fees for the two-week notice period may still apply.
Early termination does not guarantee a refund of unused rental fees unless agreed otherwise.
9. Late Returns and Extension of Rental
If the bassinet is not returned by the agreed date and no extension has been arranged, a late return fee of $20 per day applies, deducted from your bond or charged separately.
Rental extensions must be requested in advance and are subject to availability.
10. Care, Responsibility, and Malfunction Reporting
You are responsible for the safe use, care, and supervision of the bassinet and all accessories during the rental period.
You must ensure the bassinet is set up correctly and used only in accordance with the manufacturer’s instructions and Australian safety standards.
It is the hirer's responsibility to ensure the safety of their baby at all times when using the bassinet or any included accessories.
Ayejay Ceejay is not responsible for injury or harm resulting from misuse, improper setup, or failure to follow safety instructions.
You must notify Ayejay Ceejay immediately if the bassinet malfunctions, is damaged, or becomes unsafe to use.
You must not attempt repairs or modifications yourself.
11. Cleaning and Maintenance
Ayejay Ceejay professionally cleans and maintains all rental products prior to delivery.
Reasonable wear from normal use is expected.
Additional cleaning fees may apply if the bassinet is returned in an excessively dirty or unsanitary condition.
12. Snoo Subscription Disclaimer
The rental of a Happiest Baby Snoo bassinet from Ayejay Ceejay does not include a subscription to the Happiest Baby mobile app or its associated services.
Customers wishing to access additional Snoo features must arrange their own subscription directly with Happiest Baby Inc.
13. Product Safety Disclaimer
All bassinets meet safety standards at the time of rental.
You are responsible for ensuring correct setup and safe use of the product at all times.
Ayejay Ceejay is not liable for injury, damage, or loss arising from:
Failure to follow safety instructions
Misuse, modification, or improper assembly
Use by unauthorised persons or in unsuitable environments
14. Liability Limitation
To the maximum extent permitted by law, Ayejay Ceejay's liability is limited to:
The replacement, repair, or re-supply of the product
A refund of rental fees paid, where applicable
We are not liable for indirect, incidental, or consequential loss arising from the use or inability to use rental products.
15. Governing Law
These Rental Terms & Conditions are governed by the laws of New South Wales, Australia. Disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
By proceeding with a rental booking, you confirm that you have read, understood, and agree to these terms.