terms and conditions

effective 07/07/2025

1. Acceptance of Terms

By accessing or using this website (ayejayceejay.com), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must not use this website or our services.

2. Services Provided

Ayejay Ceejay offers:

  • Cleaning and maintenance services for baby bassinets

  • Rental of baby bassinets

  • Sale of refurbished baby bassinets

  • Purchase of used baby bassinets from customers

All products and services are subject to availability and acceptance of orders is at our discretion.

3. User Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

4. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment is required at the time of order or booking confirmation. We reserve the right to change prices at any time without notice.

5. Returns, Refunds, and Cancellations

For Refurbished Baby Bassinets (Product Sales):

  • We sell refurbished baby bassinets, which may show signs of prior use but are restored to a functional and safe condition.

  • Due to the nature of refurbished products, we do not accept returns for change of mind.

  • If the product is faulty, damaged on arrival, or not as described, you must contact us within 7 days of receiving the item for assessment.

  • To be eligible for a return or exchange, the product must:

    • Be in the same condition you received it

    • Not show signs of misuse or unauthorised modification

    • Include all accessories and parts provided

We will assess the product and may offer a repair, replacement, or refund in line with Australian Consumer Law.

For Rentals:

  • Rental bookings can be cancelled up to 48 hours before the scheduled delivery or pickup for a full refund.

  • Cancellations within 48 hours of delivery/pickup may incur a 50% cancellation fee, at our discretion.

  • You are responsible for the safe use and care of the bassinet during the rental period. Damage beyond reasonable wear may result in additional charges.

For Cleaning and Maintenance Services:

  • Service bookings can be rescheduled or cancelled up to 24 hours before the appointment without penalty.

  • Late cancellations may incur a fee of up to 50% of the service price.

We reserve the right to refuse returns or refunds if the above conditions are not met.

6. Use of the Website

You agree not to:

  • Use the website for unlawful purposes

  • Interfere with the website's operation

  • Upload viruses or harmful code

  • Copy, reproduce, or exploit website content without permission

7. Intellectual Property

All content on this website, including logos, text, images, and designs, are the property of Ayejay Ceejay unless otherwise stated. Use of our intellectual property without permission is prohibited.

8. Third-Party Trademarks

Ayejay Ceejay is an independent entity and is not affiliated with or endorsed by Happiest Baby, Inc. All third-party trademarks referenced remain the property of their respective owners. Any references are made for identification purposes and constitute nominative fair use under trademark law.

9. Liability and Product Safety

  • We take reasonable care to ensure all products, including refurbished bassinets, are safe and meet applicable standards.

  • You are responsible for reading and following all safety instructions provided with the bassinet.

  • Our products must only be used in accordance with manufacturer guidelines and Australian safety standards.

  • Misuse, modification, or improper assembly of the bassinet may result in injury and voids any warranty or liability on our part.

  • To the maximum extent permitted by law, Ayejay Ceejay is not liable for:

    • Any injury, damage, or loss arising from incorrect use of the bassinet

    • Indirect, incidental, or consequential damages

  • Our liability is otherwise limited to remedies available under Australian Consumer Law, including repair, replacement, or refund where applicable.

10. Privacy

We collect personal information in accordance with our Privacy Policy, including information gathered through forms and during checkout.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.